Returns & Exchanges

We want you to be happy with what you've bought. If an item isn't right for you, here you'll find exactly what you can do, how long you have and what it may cost.

The rules change depending on where you bought (Online or In-Store) and where you are (European Union or Rest of the World). Find your case below.

At a glance:

	Online orders in the EU	Online orders Rest of the World	Milan Flagship Store
You have	14 days from delivery	14 days from delivery	14 days from purchase
Exchange	Free	Return shipping at your expense	Free
Returns	Yes	Yes	No, exchange or store credit
Who pays for return shipping	You (ship it yourself, or use our service for €10 for Italy. €15-€20 depending on your EU country. Deducted from the refund)	You	/
Sale items	Return possible, at your expense. No free exchanges	Not returnable	Not returnable
Faulty item	Free return or exchange, always, for 2 years	Free return or exchange, always, for 2 years	Free return or exchange, always, for 2 years

1. You bought online and you are in the European Union.

How long do you have?

You have 14 days from delivery to let us know that you want to return or exchange an item. Once you've told us, you have another 14 days to ship the item back to us.

What condition does the item need to be in?

You can try the item on just as you would in a fitting room: put it on, look in the mirror, check that it fits you. This doesn't affect your right to return it. We do ask you to send it back with the tag attached and in its original packaging.

If the item comes back to us in a condition that reduces its value: damaged, washed, stained, badly ironed, worn outdoors, carrying smells, make-up or pet hair, we may withhold an amount proportionate to the damage. If that happens we always write to you before issuing the refund, with photos and the exact amount, and we explain why.

Would you like to change size or model?

Exchanges are free, we pay for the return shipping.

If you are in Italy, we send you the replacement item straight away together with a prepaid return bag. Hand the bag to the same courier who delivers your replacement, or leave it ready for collection the following day.

If you are elsewhere in the EU, we email you a prepaid return label: print it, stick it on the parcel and wait for the courier to collect it. As soon as the item reaches our warehouse we ship the replacement, usually within 2 working days.

If the size you want has sold out in the meantime, we let you know and you choose: another model of the same value, or a store credit valid for 12 months.

Free exchanges do not apply to sale or discounted items.

Would you like a refund?

Return shipping is at your expense. You can choose how:

Option A: Do it yourself. Ship the item with the courier of your choice, as long as the shipping is tracked, to the address we give you. You pay the courier directly and the refund you receive from us will be in full, with nothing withheld.

Option B: We take care of it, €10 for Italy, between €15-€20 depending on your EU country. We send you a prepaid label to print and stick on the parcel, with collection from your home or drop-off at a pickup point near you. We will withhold the return shipping cost from the refund and you won't have to deal with anything.

What do we refund?

We refund the price of the products you return.

If you return the entire order, we also refund the original shipping costs you paid, up to the value of standard shipping.

If you return only part of the order, the original shipping costs are not refunded, because the delivery was still made.

When does the refund arrive?

Within 14 days of us receiving the item at our warehouse.
The refund always goes back to the same payment method you used for the order. After that it's up to your bank: you'll usually see it within 3-5 working days.

2. You bought online and you are outside the European Union

The same conditions apply for timing (14 days) and for the condition of the item, with four important differences:

Return shipping is at your expense and you arrange it yourself, both for returns and for exchanges. Always use a tracked courier: until the parcel reaches us, it's your responsibility.

Duties and taxes are not refunded. When you ordered, you paid duties and taxes already calculated at checkout (DDP): those amounts were paid to the customs authorities in your country and we cannot recover them. We refund the price of the products, not the customs charges.

Fill in the customs declaration on your return parcel carefully. Write "RETURNED GOODS - ITALIAN ORIGIN", state your order number and declare the real value of the items. If the parcel arrives in Italy with new customs charges payable by us because the declaration was incomplete, we have to withhold them from the refund.

Not returnable outside the EU: sale or discounted items, backpacks, vests, bags and pouches, books and magazines, gift cards, socks. This does not apply to faulty items, which are always covered.

3. You bought in our Milan store

With in-store purchases you were able to see and try the item before buying it, so the right to change your mind that applies to online purchases does not apply here. We still offer you a chance to change your mind, as a commercial choice of ours.

Within 14 days of purchase, with your receipt and with the item intact, not worn outdoors and with the tag attached, you can:

• exchange it for another size or another model (if the new item costs more you pay the difference; if it costs less the difference goes onto a credit);
• or receive a store credit of the same value, valid for 12 months in store and online.

We do not give cash refunds on in-store purchases.

Not exchangeable: sale or discounted items, backpacks, vests, bags and pouches, books and magazines, gift cards, socks.

If the item is faulty, the guarantee always applies, even if you bought it on sale.

4. The item is faulty, or we got it wrong

This is not a return and it's the most important thing to know: here you never pay anything, in any case, wherever you are.

If the item arrives damaged, if it has a manufacturing fault or if we've sent you a different item from the one you ordered, you are covered by the legal guarantee of conformity for 2 years from delivery.

Write to us at support@wildtee.it with your order number and a few photos of the problem. We reply within 2 working days and we arrange the collection ourselves, at our expense. Depending on the case we repair the item, replace it or refund you in full, shipping costs included.

The guarantee covers faults, not normal wear and tear (e.g. a thread pulled during use) or damage from misuse or from washing that doesn't follow the care instructions.

5. What cannot be returned or exchanged

Always excluded, everywhere:

• Gift cards and store credits: not refundable and not convertible into cash.
• Socks: only if the packaging has been opened. If it's still intact you can return them as normal.
• Books and Magazines.

Also excluded in our Milan store and on orders outside the EU:

• Sale or discounted items.
• Backpacks, vests, bags and pouches.

If you order online from the European Union, these items follow the normal rules: free exchange and return for a refund within 14 days. One thing to keep in mind for backpacks, vests, bags and pouches: send them back to us with the original packaging intact.

Sale items are an exception in the EU too: you can return them for a refund within 14 days, with return shipping at your expense, but free size exchanges are not available.

None of these exclusions apply to faulty items or to a shipping error on our part.

6. How to start a return

Write to us at support@wildtee.it stating your order number, the item concerned and whether you want a return or an exchange. We reply within 2 working days.

If you bought in store, come in with the item and your receipt: we'll sort it out on the spot.

7. Frequently asked questions

I received the item as a gift, can I exchange it?

Yes. We need the order number or the receipt of the person who bought it. We'll give you a store credit or change the size; a cash refund can only go to the person who paid.

Can I return just one item from an order with several products?

Yes. We refund the items you return; in this case the original shipping costs are not refunded.

My return parcel got lost, what happens?

If you used our prepaid label, we take care of it. If you shipped it yourself, we need proof of tracked shipping: without tracking we cannot proceed with the refund.

I bought online, can I return in the Milan store?

Yes, for a size exchange or a return with store credit, within 14 days and with your order confirmation. For a cash refund we have to go through the online procedure.

Contact us at: support@wildtee.it

We reply within 2 working days, Monday to Friday.