Terms of service

 

 

TERMS AND CONDITIONS

Last updated: 10/08/2026

INTRODUCTION

Welcome to Wild Tee®.

These Terms and Conditions (the "Terms") govern the use of the wildtee.it website and of all content, features and services connected to it (the "Services"), as well as the sales contracts concluded through the website.

Please read them carefully: they contain important information about your rights, in particular the right of withdrawal (Section 12), the legal guarantee of conformity (Section 13) and how to submit a complaint (Section 16).

By using the Services or placing an order, you declare that you have read and accepted these Terms and our Privacy Policy. If you do not accept them, please do not use the Services.

These Terms do not affect the mandatory rights granted to you as a consumer by the Italian Consumer Code (Legislative Decree 206/2005) and by European Union law, nor the mandatory rights provided by the law of the country in which you habitually reside.

1. WHO WE ARE

The Services are provided by:

Company name: Wild Tee S.r.l. 
Registered office: Via Gaetano de Castillia 11, 20124, Milan, MI, Italy
VAT number: IT09258450965
Companies Register: Chamber of Commerce of Milan, REA no. 2079043
Certified e-mail (PEC): wildtee@legalmail.it
E-mail: info@wildtee.it
Wild Tee® is a registered trademark.

In the text that follows, "we", "us" and "our" and "Wild Tee" refer to the company indicated above; "you" and "Customer" refer to you.

The website is built on the Shopify platform, which provides us with the technological infrastructure. The seller and sole counterparty to the sales contract is nevertheless Wild Tee (see Section 22).

2. SCOPE OF APPLICATION

2.1 These Terms apply to all purchases made on wildtee.it.

2.2 The website is primarily aimed at consumers, that is, natural persons acting for purposes unrelated to any entrepreneurial, commercial, craft or professional activity they may carry out (art. 3 of the Italian Consumer Code). The provisions marked as reserved to consumers (in particular Sections 12, 13, 16 and 26) do not apply to purchases made by professionals, businesses or resellers.

2.3 If you purchase as a business, you are not entitled to the right of withdrawal set out in Section 12 nor to the legal guarantee of conformity set out in Section 13, which is replaced by the warranty against defects under art. 1490 et seq. of the Italian Civil Code, with notice to be given within 8 days of discovery.

2.4 The Terms applicable to each order are those in force at the time the order is submitted. Subsequent amendments do not affect orders already confirmed.

3. ACCESS TO THE SERVICES AND ACCOUNT

3.1 To make a purchase you must be 18 years of age and have legal capacity. If an order is placed by a minor, the purchase is deemed to be made under the responsibility of the person exercising parental responsibility or guardianship.

3.2 You may purchase as a guest or create an account. To create an account and to complete an order you will be asked to provide certain data (name, e-mail address, shipping and billing address, payment details). You undertake to provide truthful, complete and up-to-date information and to notify us promptly of any change.

3.3 You are responsible for safeguarding your account credentials and for the activities carried out through your account. If you suspect unauthorised access, contact us immediately at info@wildtee.it.

3.4 The account is personal: it may not be transferred, sold or assigned to third parties.

3.5 You may request the deletion of your account at any time by writing to info@wildtee.it, without prejudice to the record-keeping obligations imposed on us by law (in particular in tax and accounting matters).

4. OUR PRODUCTS

4.1 We present our products as accurately as possible: photographs, descriptions, size charts and information on fabric composition are prepared to be faithful.

4.2 Please note that perceived colours may vary depending on the device, screen calibration and display settings. Slight colour differences compared with what is displayed do not constitute a lack of conformity. This clarification in no way limits the legal guarantee set out in Section 13 nor the right of withdrawal set out in Section 12.

4.3 The information set out in the product page (features, composition, price, availability, delivery times) forms an integral part of the contract pursuant to art. 49(5) of the Italian Consumer Code.

4.4 All products are offered subject to available stock. The availability shown on the website is kept up to date but is not guaranteed in real time: it may happen that a product turns out to be out of stock after the order has been submitted. In that case Section 7.5 applies.

4.5 We may change our product range, discontinue an item or limit the quantities that can be purchased by an individual customer or in a given geographical area. Such changes do not affect orders already confirmed.

5. PRICES

5.1 All prices shown on the website for customers in the European Union are expressed in euro and inclusive of VAT and of any other applicable tax.

5.2 Prices do not include shipping costs, which are calculated and shown separately before the order is confirmed, in the cart summary.

5.3 For shipments outside the European Union, the price may be shown net of Italian VAT and customs duties and import taxes may apply: see Section 10.

5.4 The applicable price is the one displayed at the time the order is submitted and stated in the confirmation e-mail. Subsequent price changes have no effect on orders already submitted.

5.5 Promotions and discounts. Promotions are valid for the period and under the conditions indicated from time to time and may be subject to specific terms, which prevail over these Terms in the event of conflict. Where a price reduction is announced, we indicate, as required by art. 17-bis of the Italian Consumer Code, the lowest price applied during the 30 days preceding the promotion.

5.6 Prices applied online may differ from those applied in any physical stores, at third-party retailers or on marketplaces.

6. PAYMENT METHODS

6.1 We accept the following payment methods: Visa / Mastercard / American Express credit and debit cards, PayPal, Apple Pay, Google Pay, Shop Pay.

6.2 Payments are processed by certified payment service providers. We neither store nor directly process your full card details, which are transmitted in encrypted form to the payment processor.

6.3 We do not apply any surcharge on account of the payment method used, in accordance with art. 62 of the Italian Consumer Code.

6.4 No additional cost will be charged to you without your express consent: we do not use pre-ticked boxes for ancillary services (art. 65 of the Italian Consumer Code).

6.5 The amount is charged when the order is submitted or, depending on the payment method, when the order is shipped. If the order is not accepted (Section 7.5), the amount is refunded or the authorisation released in full.

6.6 By placing the order you declare that you are entitled to use the payment method indicated.

7. CONCLUSION OF THE CONTRACT

7.1 Nature of the information on the website. The display of products on the website constitutes an invitation to treat. The contract is concluded in accordance with the procedure described below.

7.2 Technical steps (art. 12 of Legislative Decree 70/2003):

You select the products, the size and the quantity and add them to the cart.
You go to the cart, where you find the summary of the items, the unit price and the total.
You enter your shipping and billing details and select the shipping method.
You select the payment method. You view the final summary showing the total price inclusive of taxes and shipping costs. You confirm the order by clicking the "Order with obligation to pay" button (or equivalent unambiguous wording).

7.3 Correction of errors. Up until the final confirmation you may change the contents of the cart, the quantity and the shipping and billing details by going back to the previous screens. We invite you to check the summary carefully before confirming.

7.4 Acknowledgement of receipt. After the order has been submitted you will receive an acknowledgement of receipt e-mail summarising the order details. This e-mail confirms that we have received your order but does not yet constitute acceptance.

7.5 Acceptance. The contract is deemed concluded when we send you the shipping confirmation e-mail or an express communication accepting the order. We reserve the right not to accept the order in the following cases:

unavailability of the product;
manifest and recognisable error in the price or in the description (see Section 19);
invalid payment details or unauthorised payment;
delivery address in a country not served or subject to restrictions (Section 10.5);
well-founded suspicion of fraud or of breach of these Terms;
orders which, by their quantity or characteristics, appear to be intended for commercial resale.

If the order is not accepted we will inform you promptly by e-mail and will refund in full any amount already charged, within 14 days, at no cost to you.

7.6 Confirmation on a durable medium. Pursuant to art. 51(7) of the Italian Consumer Code we will provide you by e-mail, within a reasonable time from the conclusion of the contract and in any event at the latest at the time of delivery, with confirmation of the concluded contract, including the pre-contractual information and these terms and conditions.

7.7 Filing. The order is stored in our systems and can be consulted in the reserved area of your account, if you have created one. In any event you may request a copy from us by writing to info@wildtee.it.

7.8 Language. The contract may be concluded in Italian and in English. In the event of any discrepancy between the language versions of these Terms, the Italian version prevails for customers resident in Italy.

8. PERSONAL USE

The products purchased are intended for the Customer's personal use. Resale for commercial purposes without our prior written agreement is excluded. If you are interested in a commercial partnership or a reseller relationship, write to us at info@wildtee.it.

9. SHIPPING AND DELIVERY

9.1 Areas served. We ship worldwide, subject to the limitations set out in Section 10.5.

9.2 Processing times. Orders are generally processed within 1-2 business days of payment confirmation.

9.3 Indicative delivery times:

Italy: 1-2 business days
European Union: 3–5 business days
United Kingdom / Switzerland: 5–7 business days
Rest of the world: 7–10 business days

The times indicated run from dispatch and are estimates, not essential deadlines.

9.4 Maximum delivery period. In any event, unless otherwise agreed, we will deliver the products within 30 days of the conclusion of the contract (art. 61 of the Italian Consumer Code). If we fail to meet this deadline you may call on us to make the delivery within an additional period appropriate to the circumstances; if that period also expires without delivery, you are entitled to terminate the contract and obtain a full refund without undue delay.

9.5 Passing of risk. The risk of loss of or damage to the products passes to you only at the moment when you, or a third party designated by you other than the carrier, physically take possession of the goods (art. 63 of the Italian Consumer Code). Until that moment the risk remains with us: if the parcel is lost or arrives damaged during transport, the responsibility is ours and we will arrange for replacement or refund.

9.6 Check on receipt. We recommend, without this constituting an obligation on pain of forfeiture, that you check the integrity of the packaging on delivery and report any anomalies to us within a reasonable time, so as to facilitate the handling of the claim against the carrier.

9.7 Failed delivery attributable to the Customer. If delivery fails because of an incomplete or incorrect address provided by you, or because of the repeated absence of the recipient, and the parcel is returned to us, we will contact you to arrange a new shipment. Any costs of the second shipment may be charged to you. Alternatively, you may request a refund of the price of the products, net of the shipping costs already incurred.

9.8 Force majeure. We are not liable for delays caused by exceptional and unforeseeable events beyond our reasonable control (natural disasters, strikes, customs blockages, measures taken by the authorities, disruption of transport networks, fires). In such cases we will inform you promptly. This clause does not limit your mandatory consumer rights.

 

10. SHIPMENTS OUTSIDE THE EU, DUTIES AND RESTRICTIONS

10.1 For shipments to countries outside the European Union, the transaction is generally not subject to Italian VAT; the price displayed at checkout is adjusted accordingly.

10.2 Customs duties, import VAT, customs clearance fees and administrative charges applied by the country of destination are, unless otherwise indicated, borne by the recipient and are not included in the price paid on the website. The regime applied to our shipments is DDP: charges prepaid at checkout.

10.3 We cannot foresee or control the amount of such charges, which depends on the legislation of the country of destination. We invite you to enquire with your local customs authorities before ordering.

10.4 If you refuse to collect the shipment or to pay the customs charges and the goods are returned to us, we may refund you the price of the products net of the shipping costs, return costs and any customs charges incurred by us.

10.5 Shipping restrictions. We do not ship to countries, territories or persons subject to restrictive measures or sanctions adopted by the European Union, the United Nations or the Italian authorities, nor to territories affected by ongoing armed conflicts or in which the carriers we work with have suspended service. The up-to-date list of countries served can be consulted on the Shipping page and at checkout. Orders destined for such areas will not be accepted and will be refunded in full.

10.6 You declare that you are not subject to restrictive measures and that you will not make the products available to persons or uses prohibited by sanctions and export control legislation.

11. RETURNS AND EXCHANGES

In addition to the right of withdrawal set out in Section 12, we offer a free size exchange policy within 14 days. Detailed conditions are set out in the Refund and Returns Policy. Commercial return policies are additional to and do not replace the statutory rights described in Sections 12 and 13.

12. RIGHT OF WITHDRAWAL

12.1 Period. As a consumer you have the right to withdraw from the contract within 14 days, without having to give any reason and without penalty.

12.2 Starting point. The period runs:

from the day on which you, or a third party designated by you other than the carrier, physically take possession of the goods; in the case of multiple goods ordered in a single order and delivered separately, from the day on which you receive the last item; in the case of delivery of goods consisting of multiple lots or pieces, from the day on which you receive the last lot or piece.

12.3 How to exercise it. Before the expiry of the period you must inform us of your decision to withdraw by means of an explicit statement. You may:

send an explicit written statement by e-mail to info@wildtee.it 

In order to meet the deadline it is sufficient that the communication is sent before the 14-day period expires. The burden of proving that the right of withdrawal has been exercised lies with you: we recommend that you keep proof of sending.

12.4 Return of the goods. You must return the goods within 14 days of the date on which you informed us of the withdrawal, to the following address:

 

Wild Tee

Via Gian Antonio Boltraffio, 14, 20159 Milan MI, Italy.

info@wildtee.it / 0245491148

 

12.5 Return costs. The direct costs of returning the goods are borne by you if you ship them yourself, which must be done with a trackable courier. Return costs may be borne by us if you choose to use our service: you will receive a prepaid return label, with a deduction of €15 from the refund. For returns from countries outside the EU, shipping costs and any re-importation customs charges are borne by the Customer, unless otherwise agreed.

12.6 Condition of the goods. You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. In practical terms: you may try the garment on as you would in a shop, but a garment that has been worn, washed, altered or that is missing its original tags may result in a proportionate reduction of the refund.

12.7 Refund. We will refund all payments received, including the standard delivery costs, within 14 days of the day on which we were informed of the withdrawal. If you chose a delivery method more expensive than the standard one offered by us, we will refund the cost of standard delivery.

The refund is made using the same means of payment you used, unless you expressly agree otherwise, and in any event at no cost to you.

We may withhold the refund until we have received the goods back or until you have supplied evidence of having sent them back, whichever is the earlier (art. 56(3) of the Italian Consumer Code).

12.8 Exceptions to the right of withdrawal. Pursuant to art. 59 of the Italian Consumer Code, the right of withdrawal does not apply to: goods made to the consumer's specifications or clearly personalised (for example garments with printing, a name or custom graphics requested by the Customer);
sealed goods which are not suitable for return for reasons of health protection or hygiene, where they have been unsealed after delivery (e.g. socks);
goods which, after delivery, are inseparably mixed with other items;
gift vouchers and digital gift cards already used.

12.9 Model withdrawal form. To exercise your right of withdrawal you may use the form set out below, drawn up in accordance with Annex I, Part B, of Legislative Decree 206/2005.

 

Use of the form is optional: you may also withdraw by means of any other explicit statement sent to info@wildtee.it.

 

MODEL WITHDRAWAL FORM

(complete and return this form only if you wish to withdraw from the contract)

To:
Wild Tee S.r.l.
Via Gian Antonio Boltraffio 14, 20159 Milan MI, Italy
E-mail: info@wildtee.it

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:

Description of the goods: ___________________________________
Order number: ______________________________________________
Ordered on (*) ______________ / received on (*) ______________
Name of consumer(s): _______________________________________
Address of consumer(s): ____________________________________
Signature of consumer(s) (only if this form is notified on paper): ____________________________
Date: ______________

(*) Delete as appropriate.

13. LEGAL GUARANTEE OF CONFORMITY (reserved to consumers)

13.1 All products sold are covered by the legal guarantee of conformity provided for by art. 128 et seq. of the Italian Consumer Code. The guarantee lasts 24 months from delivery of the goods.

13.2 Goods are in conformity if, among other things, they correspond to the description, type and quantity agreed, possess the qualities and characteristics normal for goods of the same type, are fit for the purpose for which they are intended and are supplied with the accessories and instructions provided for.

13.3 Burden of proof. Unless proven otherwise, any lack of conformity which becomes apparent within one year of delivery is presumed to have existed at that date.

13.4 Remedies. In the event of a lack of conformity you are entitled, at your choice and free of charge, to the repair or replacement of the goods, unless the remedy requested is impossible or would impose disproportionate costs. If repair or replacement is not possible, does not resolve the problem, or entails significant inconvenience, you are entitled to a proportionate reduction of the price or to termination of the contract with a refund.

13.5 Time limits. There is no obligation to give notice within any set period. Legal action to assert a lack of conformity is time-barred 26 months after delivery of the goods.

13.6 Exclusions. The guarantee does not cover defects arising from improper use, negligence, failure to follow the washing and care instructions shown on the label, normal wear and tear (e.g. a thread pulled during use), accidental damage or modifications made by the Customer.

13.7 To activate the guarantee, write to info@wildtee.it enclosing proof of purchase and photographs of the defect.

13.8 Any agreement that excludes or limits, even indirectly, the legal guarantee is null and void pursuant to art. 135 of the Italian Consumer Code. Nothing in these Terms may be interpreted as contrary to this principle.

14. PRODUCT SAFETY

14.1 Our products comply with Regulation (EU) 2023/988 on general product safety and with the applicable legislation on the labelling and composition of textile products (Regulation (EU) 1007/2011).

14.2 Information on the manufacturer, on fabric composition and on care instructions is shown on the product label and on the online product page.

14.3 Responsible person in the EU: Filippo Canetta, filippo@wildtee.it.

14.4 Safety reports. If you believe that one of our products presents a safety risk, report it to us at info@wildtee.it. We will follow up on the report and, where necessary, activate the recall procedures provided for by law, informing the customers concerned and the competent authorities.

15. COMPLAINTS

For any complaint relating to an order you may write to us at info@wildtee.it, stating the order number and a description of the problem. We undertake to reply within 2 business days and to resolve the matter as quickly as possible.

16. DISPUTE RESOLUTION

16.1 Amicable settlement. We undertake to seek in good faith an amicable solution to any dispute. We invite you to contact us before taking any action.

17. INTELLECTUAL PROPERTY

17.1 All content on the Services — trademarks, logos, names, texts, graphics, illustrations, photographs, video, audio, layout, design, code, as well as their selection and arrangement — is the property of Wild Tee Srl and is protected by copyright law (Law 633/1941), by the Italian Industrial Property Code (Legislative Decree 30/2005) and by the applicable European Union and international legislation.

17.2 You are granted the right to consult and use the Services for personal, non-commercial purposes. It is not permitted to reproduce, distribute, modify, adapt, create derivative works, communicate to the public, republish, systematically extract, store or transmit any content of the Services without our prior written consent.

17.3 Wild Tee's trademarks, names, logos, designs and slogans may not be used without written authorisation. "Shopify" and the related distinctive signs are trademarks of Shopify Inc. Any other trademark appearing on the Services belongs to its respective owner.

17.4 Unauthorised use of the content may constitute an infringement of copyright and industrial property rights and may be pursued before the competent civil and criminal courts.

17.5 All rights not expressly granted are reserved.

18. USER CONTENT AND REVIEWS

18.1 If you send us ideas, suggestions, comments, reviews, photographs or other content (the "Content"), you grant us a free, non-exclusive, transferable, sub-licensable licence, valid worldwide, to use, reproduce, modify, adapt, publish, translate, distribute and display such Content on our channels, for purposes connected with the management, promotion and improvement of the Services.

18.2 The licence is granted for the duration of protection of the relevant rights. You may at any time ask us to remove your Content by writing to info@wildtee.it; we will do so within a reasonable time, without prejudice to uses already made on media that cannot be modified.

18.3 You warrant that you hold all rights to the Content you send, that it does not infringe third-party rights (copyright, trademarks, image rights, privacy) and that it does not contain unlawful, defamatory, obscene, discriminatory or otherwise non-compliant material under these Terms.

18.4 If you have received a payment, a discount, a free product or any other benefit in connection with a review, you are required to declare this expressly.

18.5 Transparency on reviews. We publish only reviews from customers who have actually purchased the product through this website. We verify the link between the review and a confirmed order via Trustpilot. We do not publish sponsored reviews and we do not remove genuine negative reviews. This information is provided in compliance with the transparency obligations introduced by Directive (EU) 2019/2161 (the "Omnibus" Directive), transposed by Legislative Decree 26/2023.

18.6 We may, without being obliged to do so, moderate, edit or remove Content that we consider unlawful, offensive, harmful to the rights of others or contrary to these Terms. We are not responsible for Content published by users, for which the author alone is liable.

18.7 We are not required to keep the Content confidential, to pay any consideration or to provide a response.

19. ERRORS, INACCURACIES AND OMISSIONS

19.1 Despite our best efforts, the information published on the Services may contain typographical errors, inaccuracies or omissions relating to descriptions, prices, promotions, availability or delivery times.

19.2 We reserve the right to correct such errors at any time and to update the information without notice.

19.3 Where an order has been submitted on the basis of an essential and recognisable error, in particular a manifestly incorrect price such as to be recognisable with ordinary diligence, we may decline to accept the order pursuant to Section 7.5 or annul it pursuant to art. 1428 and 1431 of the Italian Civil Code, informing you promptly and refunding you in full within 14 days.

20. PROHIBITED USES

20.1 You may access and use the Services for lawful purposes only. In particular, you may not use the Services, directly or indirectly:

a) for any unlawful or fraudulent purpose; b) to breach applicable Italian, European or foreign laws, regulations or measures; c) to infringe our intellectual property rights or those of third parties; d) to harass, insult, defame, disparage, intimidate or harm our staff or any other person; e) to transmit false or misleading information; f) to send unsolicited advertising or promotional material, spam or chain messages; g) to impersonate other persons or entities or to falsify your identity; h) to engage in conduct that restricts or inhibits the use of the Services by other users, or that may harm Wild Tee, Shopify or users.

20.2 You further undertake not to:

a) upload or transmit viruses, malware or harmful code; b) reproduce, duplicate, copy, extract, sell or commercially exploit any part of the Services; c) collect or monitor other users' personal data; d) engage in phishing, pharming or pretexting; e) use robots, spiders, scraping tools, automated data collection and extraction systems, artificial intelligence tools (including agentic AI) or other automated means to access the Services or extract content from them, save as provided in Section 21; f) circumvent or evade security measures, authorisation systems, robots.txt directives or other technical measures restricting access.

20.3 We expressly reserve the text and data mining rights over the content of the Services pursuant to art. 4 of Directive (EU) 2019/790 and art. 70-quater of Law 633/1941. Any use of the content of the Services for training artificial intelligence models is prohibited without our written consent.

21. THIRD-PARTY TOOLS AND LINKS

21.1 The Services may give you access to tools provided by third parties which we do not control or monitor. Such tools are provided "as is" and "as available": their use is at your discretion and under your responsibility, subject to the terms established by the respective providers, which we invite you to read.

21.2 The Services may contain links to third-party websites. We do not control such sites and are not responsible for their content, their policies or the products and services offered there. Complaints and requests relating to third-party products and services must be addressed directly to the third party.

21.3 These exclusions do not apply in cases where our liability is mandatory by law.

21.4 Any new features we may introduce in the future will be considered part of the Services and subject to these Terms.

22. RELATIONSHIP WITH SHOPIFY

The Services are hosted on the Shopify platform, which provides us with the necessary technological infrastructure. All sales and purchases are concluded directly with Wild Tee, which is the sole seller and sole contractual counterparty, and the sole party responsible to you for the products sold and for the performance of the contract.

Shopify is not a party to the sales contract and is not liable for the obligations arising from it. Any liability that may fall on Shopify by law in relation to the technological services it directly provides remains unaffected.

23. PERSONAL DATA PROTECTION

23.1 Personal data collected through the Services is processed in accordance with Regulation (EU) 2016/679 (GDPR) and with Legislative Decree 196/2003 as amended. The data controller is Wild Tee, with the contact details indicated in Section 1.

23.2 Full information on purposes, legal bases, categories of data, recipients, transfers outside the EU, retention periods and your rights (access, rectification, erasure, restriction, portability, objection, complaint to the Italian Data Protection Authority) is set out in our Privacy Policy.

23.3 Since the Services are hosted by Shopify, some data is also processed by Shopify as a processor or as an independent controller, as indicated in Shopify's Privacy Policy. Some processing may involve the transfer of data to third countries: such transfers take place on the basis of the safeguards provided for by art. 44 et seq. of the GDPR.

23.4 The management of cookies and similar technologies is described in the Cookie Policy.

24. SUSPENSION AND TERMINATION

24.1 We may suspend or terminate your access to the Services, in whole or in part, where there is good cause, in particular: breach of these Terms, fraudulent conduct, unlawful use of the Services, non-payment, or a request from the authorities.

24.2 Except in cases of urgency or serious breach, we will give you reasonable notice and, where possible, the opportunity to remedy the breach.

24.3 Termination does not affect orders already confirmed nor rights already accrued by either party, including your rights of withdrawal and guarantee.

24.4 The provisions of Sections 13 (Guarantee), 17 (Intellectual property), 18 (Content), 25 (Limitation of liability) and 28 (Governing law and jurisdiction), and any other provision which by its nature should survive, remain effective after termination.

25. LIMITATION OF LIABILITY

25.1 We are liable for damages arising from the breach of the obligations undertaken under these Terms in accordance with the applicable rules of law.

25.2 Nothing in these Terms excludes or limits our liability for:

wilful misconduct or gross negligence (art. 1229 of the Italian Civil Code);
death or personal injury caused by an act or omission on our part;
damage caused by defective products under the rules on producer liability;
lack of conformity of the goods pursuant to art. 128 et seq. of the Italian Consumer Code;
any other case in which such limitation is prohibited by mandatory rules.

25.3 To the extent permitted by law and without prejudice to Section 25.2, we are not liable for indirect or consequential damages that were not foreseeable at the time the contract was concluded, such as loss of profits, loss of revenue or loss of business opportunities.

25.4 The information published on the Services for informational purposes (size guides, usage tips, editorial content) is provided as guidance only and does not constitute professional advice.

25.5 We undertake to keep the Services available and functioning, but we do not guarantee that access will be uninterrupted or error-free. We may temporarily suspend the Services for maintenance, updates or force majeure, giving notice where possible.

26. INDEMNITY

If you are not acting as a consumer, you undertake to hold us harmless from any loss, damage, liability, cost and reasonable expense (including legal fees) arising from: (i) your breach of these Terms; (ii) your breach of any law or third-party rights; (iii) improper use of the Services.

If you are acting as a consumer, this clause applies exclusively in cases of wilful misconduct or gross negligence, within the limits provided by law.

In any event we will inform you promptly of any claim and allow you to take part in the defence; we will not enter into settlements imposing obligations on you without your consent, which may not be unreasonably withheld.

27. AMENDMENTS TO THE TERMS

27.1 We may amend these Terms to bring them into line with legislative changes, new features of the Services or organisational requirements, by publishing the updated version on this page with an indication of the date of the last update.

27.2 Orders already submitted are governed by the Terms in force at the time the order was submitted. Amendments never have retroactive effect on contracts already concluded.

27.3 In the event of material changes affecting your rights, we will inform you sufficiently in advance by means of a notice on the website or, if you hold an account, by e-mail. If you do not accept the changes you may cease using the Services and request the closure of your account.

28. GOVERNING LAW

28.1 These Terms and the sales contracts concluded on the website are governed by Italian law.

28.2 If you are a consumer resident in the European Union or in another country, the choice of Italian law does not deprive you of the protection afforded to you by the mandatory provisions of the law of the country in which you habitually reside, pursuant to art. 6 of Regulation (EC) No 593/2008 (Rome I) and the applicable rules of private international law.

28.3 For disputes with a consumer, the court of the place of residence or elected domicile of the consumer has exclusive jurisdiction, if located within the territory of the Italian State (art. 66-bis of the Italian Consumer Code). If the consumer resides in another Member State of the European Union, the jurisdiction criteria set out in Regulation (EU) 1215/2012 apply, allowing the consumer to bring proceedings before the court of their own domicile.

29. FINAL PROVISIONS

29.1 Partial invalidity. The invalidity, unlawfulness or ineffectiveness of any individual clause does not affect the validity of the remaining provisions, which continue to apply. The invalid clause will be replaced, where possible, by a valid provision reflecting as closely as possible its economic purpose, in compliance with consumer rights.

29.2 Forbearance. The failure to exercise, or delay in exercising, a right provided for by these Terms does not constitute a waiver of that right.

29.3 Entire agreement. These Terms, together with the pre-contractual information provided, the product page, the Privacy Policy and the other policies referred to, constitute the entire agreement between the parties. All pre-contractual information provided pursuant to art. 49 of the Italian Consumer Code expressly remains an integral part of the contract.

29.4 Assignment. You may not assign the contract or the rights arising from it without our written consent. We may assign the contract in the context of corporate transactions or a transfer of business, provided that this does not entail any reduction in the guarantees and rights due to you; in such a case we will notify you and you may withdraw at no cost.

29.5 Headings. Section headings are merely descriptive and do not affect the interpretation of the clauses.

29.6 Language. The Italian version of these Terms prevails over any translations into other languages.

 

30. CONTACT DETAILS

For any question about these Terms, about your orders or to exercise your rights:

Wild Tee S.r.l.

Registered office: Via Gaetano de Castillia 11, 20124, Milan, MI, Italy

Flagship Store: Via Gian Antonio Boltraffio 14, 20159, Milan, MI, Italy

VAT number: IT09258450965

Companies Register: Chamber of Commerce of Milan, REA no. 2079043

Certified e-mail (PEC): wildtee@legalmail.it

E-mail: info@wildtee.it

LEGISLATIVE REFERENCES

These Terms are drafted in compliance with:

• Legislative Decree No 206 of 6 September 2005 (Italian Consumer Code), as amended by Legislative Decree 170/2021 and Legislative Decree 26/2023
• Legislative Decree No 70 of 9 April 2003 (electronic commerce)
  
• Regulation (EU) 2016/679 (GDPR)
• Regulation (EC) 593/2008 (Rome I) and Regulation (EU) 1215/2012 (Brussels I-bis)
  
• Regulation (EU) 2023/988 (general product safety — GPSR)
  
• Regulation (EU) 1007/2011 (labelling of textile products)
  
• Regulation (EU) 2018/302 (geo-blocking)
• Regulation (EU) 2024/3228 (repeal of the ODR platform)
  
• Law No 633 of 22 April 1941 (copyright) and Legislative Decree No 30 of 10 February 2005 (industrial property)
  
• Italian Civil Code, in particular art. 1229, 1341–1342, 1428–1431, 1490 et seq.